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The Help Desk operates during the following hours:
Mondays - Fridays
2 June - 14 June 2021
9.30am - 12.00pm
10.00am - 1.30pm
Minimum Level of Service
100% of opening hours as advertised in the Library Website,
Requests for new books and audiovisual materials
80% fulfilment of all ordered titles within 3 months.
Availability of library materials
All new journal issues available within 7 working days Catalogue and process 90% of urgent items within 3 working days, and non-urgent materials within 3 weeks of receipt.
Waiting time at the service counters
Not to exceed 2 minutes.
Response time to user complaints
2 working days
No registration required for students from Sunway University, Sunway College KL and Sunway International School Years 11 and 12. For other students and staff, Immediate registration upon presentation of student or staff card at the Library Service Counter.
Access to library materials
At least 95% of materials are found at their correct locations.
Library orientation and Information Skills sessions for students
Achieve 75% satisfaction rating for 90% of sessions
Achieve 75% satisfaction rating for 90% of Help Desk Enquiries
90% fulfillment rate. Deliver documents to DocDel requestors within 10 working days.
Disruptions attended to within one working day.
Document No. WP/025
31 March 2021