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How to Use Library Services: FAQs: Printer & Printing: Home

Introduction

We created this guide to give students additional help regarding printing. 

Downloadable Guides

FAQs

FAQs: Printer & Printing

1. Printer is out of paper.

    i.From the screen display of the printer, select another tray for printing or photocopying.

   ii.If that does not work, inform the library staff at Help Desk Counter or Service Counter or any library staff that you can contact.

2. Printer shows error “paper stuck/jam”.

    i.Displayed on the screen panel will be information on which part of the printer is jammed. Follow the instructions given on the   screen and remove the jammed paper.

   ii. If that does not work, inform the library staff at Help Desk Counter or Service Counter or any library staff that you can contact.

3. Printer shows error message “not found student ID”

    i. Activate your student card in iZone if you have not done so.

   ii. If have already activated your card, please wait 24 hours for the activation to be effective.

  iii. If you have activated your card some time ago and you see this error message, seek the help of ITS Helpdesk at Computer Lab Level 1, South Building or Computer Lab Level 2, West Wing, Sunway University Building.

4. My print job is not printed.

Check if your credit is enough to print your print job. Please top-up your credit at top-up machine beside the printer.

5. Printer shows that my print job is activated but nothing is printed out and the payment has been deducted from my account.

    i. The file may be too big. It needs a longer time for printing to work. Please wait for a while.

    ii. If after a wait of about 10–15 minutes and nothing is printed, claim your deducted credit from ITS Helpdesk at Computer Lab Level 1, South Building or Computer Lab Level 2, West Wing, Sunway University Building.

6. Red light blinking at control panel of printer.

    i. Press C button on the control panel, follow by the Log In/Out button to logout. If    someone else wants to print, let him / her print first. Your document may come out after they login. Wait awhile for the document to be printed.

    ii. If that does not work, inform the library staff at Help Desk Counter or Service Counter or any library staff that you can contact.

7. Message on printer display panel shows toner needs to be replaced.

Inform the library staff at Help Desk Counter or Service Counter or any library staff that you can contact.

8. Send print jobs from my smartphones / tablet / laptop.

You can send print jobs from your smartphones/ laptops by installing the necessary apps. See library staff at Help Desk Counter for instructions on how to download, install and configure the apps.

 9. Photocopy my student card or my IC.

     i. Place your card on the top left corner of the platen glass, and close the document cover.

    ii. On the Services Home screen, select the Copy icon.

   iii. On the Output Format screen, select ID Card Copying to turn on.

   iv. Select Save.

    v. Press Start button.

   vi. Lift the document cover.

  vii. Place the second side of your card on thesame area.

 viii. Press Start button.

You may also refer to the Library Guide “How to photocopy documents”. See the section How do I photocopy my ID.

10. Scan my paper and send to my student email.

       i. Put your paper on glass panel of printer.

      ii. Select Email on the Services Home.

     iii.Press Start button to start scanning process.

You may also refer to the Library Guide “How to scan documents”.

11. Print 2 sided.

      i. At your PC, select Print.

     ii.Click on Printer Properties.

     iii. Under Page/output tab, select 2-sided print.

12. Print colour instead black and white.

      i. At your PC, select Print.

     ii. Click on Printer Properties.

    iii. Under Output Color, select color.


13. Print a file from my thumb-drive at the printer.

Printing from USB at the printer has been disabled due to security issues. Please use any PC available in the campus to send your print job. You  may also do so from your smartphone or laptop.

14. Printout is a smaller size compared to what I see on the PC screen.

Do not print from a website or izone. You need to save your document in the PC. Once your document is in the PC, then send it for printing.

15. Printer can’t print my A4 paper size.

Select another tray (tray no.3 or no.4) to print out your print job at printer setting.

Help

If you encounter any other difficulties, or require more information, contact the following staff:

1. IT Learning Labs, Level 1, South Building Tel: 74918622 ext. 8103

2. IT Services, Level 2, West Wing, Sunway University Building Tel: 74918622 ext. 800

3. Service Counter, Ground Level, Library Tel: 74918622 ext. 7073

4. Help Desk, Basement Level, Library Tel: 74918622 ext. 7050/7051

5. Automation Development Division, Basement Level, Library. Tel: 74918622 ext. 7052/7053

6. E-mail:library@sunway.edu.my

Web Library Guide No. 66

Document No. WL/66

Issue 1

2 October 2017


Questions and Feedback: email to library@sunway.edu.my or Call 03-74918622 ext. 7050.
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