Skip to Main Content Bootstrap Example

How to Use Library Services: Document Delivery Services: Home


This guide will help you obtain items not available in Sunway Campus Library.

Document Delivery Service (DocDel)

DocDel assists library users by obtaining the following items that are not available from the Sunway Campus collection or inaccessible to Sunway users:

  • Books
  • Chapters of books
  • Copies of articles
  • Electronic articles

With DocDel, these items are sourced from the libraries and organizations both locally and from around the world.

All library members may request for the document delivery of articles. However, request of books from other libraries is available only to academic staff.

Sunway University, Sunway College KL, Sunway Le Cordon Bleu and Staff from Sunway International School
Academic Staff (Approval by Dean of Faculty/Director of Programme/Head of Department required) No charge.
Administrative Staff (Approval by Head of Department)

No charge up to 20 documents a year.

More than 20 documents:

Cost of document + RM2 handling per document (inclusive of GST).

Postgraduate Students (Approval by Supervisor required)

No charge up to 40 docements a year.

More than 40 documents:

Cost of document + RM2 handling per document (inclusive of GST).

Other Students Cost of document + RM2 handling per document (inclusive of GST).
Rest of Sunway Group and Alumni 
All Staff of Sunway group and Alumni Cost of document + RM2 handling per document (inclusive of GST).


The following are the estimated prices for articles supplied: 

Suppliers Estimated cost per article Equivalent (RM)
Australian Libraries A$20-25 61-76
British Library GBP25-30 146-175
Local Libraries   Minimum 10
Other Sources As charged by Source Varies

Things to Do When Making DDS Request

Users are expected to thoroughly check the Library's resources. Proceed with your DocDel request only when the documents/books that you need cannot be found in the library collection.

Collecting Documents/Books

When your documents/books arrive, you will be notified by email to collect the item from the Reference Division Office in the Library, Level B1.

Conditions of Use for Items Requested through DocDel

Users of DocDel are reminded to abide by copyright terms and conditions of document use. Items supplied are to be used only for academic purpose, and reproduction of documents/books is not permitted without the permission of the copyright owners.

Reciprocal Borrowing from Monash University Library

Sunway Campus students and staff may also go over to Monash University Malaysia Library to obtain books or articles from the Monash e-databases. There is a dedicated terminal for walk-in visitors.


If you have problems regarding the service or require more information, contact the following library staff:

1. Help Desk Tel: 74918622 ext. 7050/7051

2. Reference Division Tel: 74918622 ext.7054/7055/7056


Web Library Guide No. 2

Document No. WL/002

Issue 1

10 August 2016