Libguides: Document Delivery Services: Index Page

Need Help?

	Ask a Librarian
	E-Form	+603-74918750
	Frequently Asked Questions

The Help Desk operates during the following hours:

Dates	Mondays - Fridays	Saturdays- Sundays	Public Holidays
1 - 31 Auguts 2021	10.00am - 1.30pm	10.00am - 1.30pm	Closed

DocDel assists library users by obtaining the following items that are not available from the Sunway Campus Library collection or inaccessible to Sunway users:

Books (Only staff)
Chapters of books
Copies of articles
Electronic articles

With DocDel, these items are sourced from the libraries and organizations both locally and from around the world.

Document Delivery Form

All library members may request for the document delivery of articles. However, request of books from other libraries is available only to academic staff.

Sunway University, Sunway College KL, Sunway Le Cordon Bleu and Staff from Sunway International School
Academic Staff	No charge up to 50 documents a year. More than 50 documents: Cost of document + RM2 handling per document.
Administrative Staff	No charge up to 20 documents a year. More than 20 documents: Cost of document + RM2 handling per document.
Postgraduate Students	No charge up to 40 documents a year. More than 40 documents: Cost of document + RM2 handling per document
Undergraduate Students	No charge up to 20 documents a year. More than 20 documents: Cost of document + RM2 handling per document
Other Students	Cost of document + RM2 handling per document
Rest of Sunway Group and Alumni
All Staff of Sunway group and Alumni	Cost of document + RM2 handling per document

The following are the estimated prices for articles supplied:

Suppliers	Estimated cost per article	Equivalent (RM)
Australian Libraries	A$20-25	61-76
British Library	GBP25-30	146-175
Local Libraries		Minimum 10
Other Sources	As charged by Source	Varies

Things to Do When Making DocDel Request

Users are expected to thoroughly check the Library's resources. Proceed with your DocDel request only when the documents/books that you need cannot be found in the library collection.

Collecting Documents/Books

When your documents/books arrive, you will be notified by email to collect the item(s) from the Reference Division Office in the Library, Level B1.

Conditions of Use for Items Requested through DocDel

Users of DocDel are reminded to abide by copyright terms and conditions of document use. Items supplied are to be used only for academic purpose, and reproduction of documents/books is not permitted without the permission of the copyright owners.

Reciprocal Borrowing from Monash University Library

Sunway Campus Library members may join Monash University Library as Reciprocal members. They can borrow books and retrieve E-Documents from Monash E-Databases. There is a dedicated terminal for walk-in visitors.