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Document Delivery Services: Index Page


Document Delivery Service (DocDel)

This guide will help you obtain items not available in Sunway Campus Library.


Need Help?

Ask a Librarian

The Help Desk operates during the following hours:

Dates Mondays - Fridays Saturdays- Sundays Public Holidays
3 May - 31 July 2022 9.30am - 9.30pm 10.00am - 5.30pm 10.00am - 5.30pm

DocDel assists library users by obtaining the following items that are not available from the Sunway Campus  Library collection or inaccessible to Sunway users:

  • Books (Only staff)
  • Chapters of books
  • Copies of articles
  • Electronic articles

With DocDel, these items are sourced from the libraries and organizations both locally and from around the world.

Document Delivery Form

All library members may request for the document delivery of articles. However, request of books from other libraries is available only to academic staff.

Staff and students Sunway University, Sunway College KL, Sunway College Velocity
Academic Staff 

No charge

Administrative Staff 

No charge up to 20 documents a year.

More than 20 documents:

Cost of document + RM2 handling per document.

Postgraduate Students 

No charge up to 40 documents a year.

More than 40 documents:

Cost of document + RM2 handling per document

Undergraduate Students

No charge up to 20 documents a year.

More than 20 documents:

Cost of document + RM2 handling per document

Other Students Cost of document + RM2 handling per document
Rest of Sunway Group and Alumni 
All Staff of Sunway group and Alumni Cost of document + RM2 handling per document

The following are the estimated prices for articles supplied: 

Suppliers Estimated cost per article Equivalent (RM)
Australian Libraries A$20-25 61-76
British Library GBP25-30 146-175
Local Libraries   Minimum 10
Other Sources As charged by Source Varies

Things to Do When Making DocDel Request

Users are expected to thoroughly check the Library's resources. Proceed with your DocDel request only when the documents/books that you need cannot be found in the library collection.

Collecting Documents/Books

When your documents/books arrive, you will be notified by email to collect the item(s) from the Reference Division Office in the Library, Level B1.

Conditions of Use for Items Requested through DocDel

Users of DocDel are reminded to abide by copyright terms and conditions of document use. Items supplied are to be used only for academic purpose, and reproduction of documents/books is not permitted without the permission of the copyright owners.

Reciprocal Borrowing from Monash University Library

Sunway Campus Library members may join Monash University Library as Reciprocal members. They can borrow books and retrieve E-Documents from Monash E-Databases. There is a dedicated terminal for walk-in visitors.

Document No. WP/078

Issue 4

17 May 2022