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Frequently Asked Questions
The Help Desk operates during the following hours:
Mondays - Fridays
1 - 30 September 2021
10.00am - 1.30pm
10.00am - 1.30pm
here to see hours for this year
1. How do I register for Library membership?
For students of Sunway University and College, library membership is automatic once students complete their enrollment.
For other categories, you need to fill in the
. membership form
2. How do I get my login account?
Login is activated once enrollment/membership application is completed.
For students, the username is the student ID and PIN by default is 1234.
For staff, the username is the Serial Number at the back of the staff card and PIN by default is 1234.
For others, the username is the Library ID and PIN by default is 1234.
The PIN can be changed from LOAN ACCOUNT.
3. Why am I still unable to login even though I used the given Login ID and Password?
If you are still unable to login, contact the Service Counter at +603-74918622 ext. 7073
or Email the Library firstname.lastname@example.org. You may have changed the PIN number and have forgotten. Try to reset the PIN number
4. How do I apply for Login ID? Victoria University Library
Only students and staff from programs validated by Victoria University are eligible for a Victoria Library Login ID.
About 1-2 weeks after registration, the Australian University Program will inform how to set the PIN.
5. How do I apply for Lancaster University Library Login ID?
The publishers licensing agreements do not allow sharing of resources among educational institutions. As such, no Lancaster University Library login ID will be provided. This is with effect from April 2021.
Students and staff can explore
or use Free Resources service instead. Document Delivery
1. Where can I get online access to Library resources?
Your online access privileges to library resources begin with the first semester.
You need to login to get online access. Your username is your student ID and password by default is 1234.
, begin your search using the one-search box, SearchAll Library Website
You can search for books and articles using SearchAll.
You can search individual databases from
A-Z Databases . Additionally, browse individual e-journals using
A-Z List of E-Journals
2. How do I access journal articles?
Video Tutorial on how to access journal articles. You can choose PDF or HTML format to read or download articles.
Where full text is not available, you can request for
. Document Delivery Service
3. How do I access e-books?
on how to access e-books. Video Tutorial You can download a book and keep from 1-21 days depending on the user licensing agreement with the publishers.
When there is only 1 copy available, no downloading is allowed.
4. How do I access E-Textbooks (Vital Source)?
on how to access E-Textbooks (Vital Source). Video Tutorial You need to click ACTIVATE and then LAUNCH to view and read the textbook.
These textbooks are mainly from publishers such as Pearson, Wiley, McGraw, Cengage, and Cambridge
5. How do I get access to subject specific databases such as Psychology Database @Proquest?
E-Databases are not only arranged alphabetically but are also categorized by subject .
to browse the various databases. link If you are looking for e-databases on Psychology, choose psychology from the drop-down subject menu. Then click on
Psychology Database @Proquest or any other database related to psychology.
6. How do I access to Library? Victoria University
You may use Library Search to search across all resources such as books, articles, reports etc.
Access individual databases through A-Z Databases .
Access individual ejournals here .
1. How many books/DVDs can I borrow at one time?
The number of books/DVDs which can be borrowed out at one time depends on the membership category.
The number of loans and loan period according to membership category can be obtained from
. Loan Eligibility
2. How can I renew online?
Remember to renew books borrowed or else fines would be incurred.
The maximum times for renewal can be obtained from
. Loan Eligibility View this
on how to renew a book online. video tutorial You cannot renew if someone has
or placed on hold the item you had borrowed. reserved You also cannot renew once you have achieved the maximum number of renewals allowed.
If you are unable to renew, return the book back to Library to avoid paying fines.
3. I have books due soon but I am unable to come to campus. How do I avoid getting fined?
You can renew the books remotely. View this
on how to renew a book online. video tutorial You can send the books via Courier or Poslaju to
Sunway Campus Library, No. 5 Jalan Universiti, Sunway City, 47500 Selangor. If you are requesting your friend or family member to return, do ensure they get the return slip for you to keep as proof.
4. Why I cannot renew my books online?
Possible reasons are as follows:
Items are already overdue. You have to renew at least 1 day before the date due.
Items are on hold or
by another user. reserved Items have reached maximum renewal limit
You membership is about to expire or has expired. Please check at Service Counter for more details.
5. How many times may I renew a book?
Open Shelf - 5 times;
Open Shelf 1-Week Loan - 2 times
6. How do I reserve a book?
You may reserve a book online only if all copies are already on loan.
If there are still copies not borrowed or checked out, you have to ask staff from Service Counter to help you to reserve.
on how to reserve a book. video tutorial Once the book you have reserved is available, you will be sent an email requesting you to collect the items at the Service Counter.
You can also check your
Loan Account to see the status of your reservation.
1. Do you have photocopying services?
There are 4 printers in the Library which can also be used for
and photocopying . scanning There are 2 printers at B1 level, 1 at G level and 1 at M level.
The printers use the "ApeosWare Print" software.
You need to ensure you have sufficient money in your student account before you begin printing.
You can top up your account from the Top Up machine at B1 level.
2. Where can I discuss without disturbing other students?
You may may use Collaborative Zone 1 at M level.
You may also use Collaborative Zone 2 at B1 level.
You can use also book Group Project Pods, if needed.
Floor Plan .
3. Do you provide specific rooms for viewing videorecordings?
4. Do you provide specific areas for group project work?
There are 11 Group Project Pods at B1 level.
Group Project Pods 1-5 have 10 seats each.
Group Project Pods 6-11 have 6 seats each.
There is a smart TV in each room for you to discuss your group project work.
Group Project Pods .
5. Is a cafe available in the Library?
There are vending machines available in the
Drink & Phone area , B1 level . You can only drink within the room.
As the Cafe is just outside the Library, students are encouraged to have their drinks and food outside the Library.
6. Will the Library be open 24 hours a day?
The Library will not remain open 24 hours a day because the place has to be cleaned up after use.
Students are also encouraged to take a break and not have sleepless nights.
The Mezzanine Level is open 18 hours instead. See
Opening Hours . Many resources are now available online and can be accessed remotely in the comfort of your own home.
7. Are there PCs available for Internet surfing, assignments or checking e-mails in the Library?
IT facilities in campus are available for students for their assignments, emails, browsing Internet.
The PCs located on Level G and Level B1 can also be used for these purposes. There are about 115 PCs in the Library.
Both Sunway students and staff can logon to these PCs.
You need to login using your network ID.
These PCs are for all users. Try not to hoard a PC.
Be seated at a table without PC if you do not need to use the PC.
The entire campus has wireless Internet Access. You can bring your own laptops.
8. Are there emergency exits?
The Library has various emergency exit doors on all Levels. See
Floor Plans .
9. Do you have a security monitoring system?
The Library is monitored by CCTV cameras to deter theft and other unwanted incidents
10. Where is the Help Desk?
Document No. WP/022
25 May 2021