Need Help?
The Help Desk operates during the following hours:
1. How do I register for Library membership?
2. How do I get my login account?
3. Why am I still unable to login even though I used the given Login ID and Password?
4. How do I apply for Victoria University Library Login ID?
5. How do I apply for Lancaster University Library Login ID?
1. Where can I get online access to Library resources?
2. How do I access journal articles?
3. How do I access e-books?
4. How do I access E-Textbooks (Vital Source)?
5. How do I get access to subject specific databases such as Psychology Database @Proquest?
6. How do I access to Victoria University Library?
7. How do I access to Lancaster University Library?
1. How many books/DVDs can I borrow at one time?
2. How can I renew online?
3. I have books due soon but I am unable to come to campus. How do I avoid getting fined?
4. Why I cannot renew my books online?
Possible reasons are as follows:
5. How many times may I renew a book?
6. How do I reserve a book?
1. Do you have photocopying services?
2. Where can I discuss without disturbing other students?
3. Do you provide specific rooms for viewing videorecordings?
4. Do you provide specific areas for group project work?
5. Is a cafe available in the Library?
6. Will the Library be open 24 hours a day?
7. Are there PCs available for Internet surfing, assignments or checking e-mails in the Library?
8. Are there emergency exits?
9. Do you have a security monitoring system?
10. Where is the Help Desk?
1. This is my first time for me using the printing service. Can anyone guide me how to do printing, scanning or photocopying?
a. How to Print Documents
b. How to Photocopy Documents
c. How to Scan Documents
d. How to Print Using iPhone/iPad
e. How to Print Using Android Devices
f. How to Print Using Laptop
g. How to Top-up Using Sunway Pals for Life
2. How do I print documents in colour?
3. I tried to print a picture file (jpeg) in color but only get a black & white print. What went wrong?
Document No. WP/022
Issue 5
12 January 2022